FiankoHow can we help?
Something not working, a mistake in a lesson, or an idea for Fianko? Write to us. A real person reads every message.
Write to us
To help us answer fast, tell us your phone model, the course and lesson if it is about a lesson, and what happened.
Delete your data
Fianko has no account and keeps your data on your phone. To erase it, open the settings and tap "Reset progress", or remove the app. Fianko keeps its data out of your phone's backups, so there is no other copy. If you said yes to sharing how the app is used, turn off "Share usage and errors" in the settings to stop it: what was sent carries a random number and no name, so it cannot be traced back to you.
Common questions
I have a new phone. Can I keep my progress?
No. Fianko keeps its data out of backups and out of transfers from one phone to another, and we never had a copy, so on a new phone you start again. Fianko Plus is different: it goes with your Google account. Sign in with the same account and it comes back, or tap "Restore purchases" on the Fianko Plus page.
My daily reminder does not show
Check that notifications are allowed for Fianko in your phone's settings, and that battery saving does not stop the app.
How do I change the language?
Open the settings in the app and choose Language. Fianko speaks eight languages, lessons included.
How do I switch to another course?
Tap the name of the course at the top of the path, then pick another one. Your progress in each course is kept.
I found a mistake in a lesson
Thank you! Write to us with the course, the lesson and the move, and we will fix it in the next update.